Don’t wait and worry about what to do next. Increase your chances of a successful claim by contacting us to arrange an appointment. Your first appointment is free.

I have been involved in an accident. How do I start a claim?

You need to collate, as best as you can:

• the details of the other parties involved, including registration of other vehicles and their contact details;
• the names and contact details of any witnesses;
• any photographs of the accident;
• the police report number (if reported to police);
• a medical certificate (if you have one).

The claim process starts once you submit a claim form. Bring your claim form to your first appointment with us, or if you have not completed one, we can assist you to complete the form.

Can you assist me to complete and submit my claim form?

Yes we can. 

It is crucial that the information in your claim form (for example, your stated injuries) is as accurate as possible.  We can help you fill in the form and send it to the insurer.

How long do I have to lodge my claim form?

An Injury Claim Form needs to be submitted to the relevant insurer within 6 months of the motor vehicle accident. Speak to us as soon as possible if the accident was more than 6 months ago.

You have three years from the date of the motor vehicle accident to file Court proceedings, if your matter has not resolved within that time.

What type of compensation can I claim?

Each claim is different, but generally speaking you can claim for:

• Pain and suffering;
• Past and future loss of earnings or income;
• Past and future medical expenses;
• Assistance provided by family members;
• Your future care needs.

If the other driver was charged with a criminal offence, you may also be entitled to victims of crime compensation.

What if I am partly responsible for the accident?

To succeed with your claim, you need to prove that the other driver is at fault, or at least partly at fault. Getting evidence as quickly as possible is important to prove that the other driver was in some way responsible for your accident. We will make an assessment as to who is responsible for the accident during your first obligation free appointment.

What if a loved one has died in an accident? Are they still entitled to compensation?

A claim can be made on behalf of a family member who has died in an accident where the other driver was, at least partly responsible for the accident.

Persons who were dependent on the deceased person may be entitled to compensation such as pain and suffering, funeral expenses, economic loss and home help. Those persons can also claim victims of crime compensation if the driver was charged with a criminal offence.